Hitachi Digital Services, LLC is seeking a seasoned Senior Service Desk professional to act as the senior escalation point for complex incidents and to lead service desk operations across IT infrastructure and end-user technologies.The role emphasizes root cause analysis, KPI/SLA reporting, staff coaching, and ongoing service improvements in a fast-paced environment.
A Bachelor's degree in a related field is required or equivalent experience.
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📌 Senior Service Desk Lead - Incident & It Transformation (Xico)
🏢 Hitachi Digital Services
📍 Xico
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