Who we areAbout StripeStripe is a financial infrastructure platform for businesses.
Millions of companies, from the world's largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamRecruiting depends on systems that work reliably for recruiters, hiring managers, interviewers, and candidates.
The Recruiting Systems Operations Administrator helps keep those systems running and improves the support experience around them.You'll work closely with Recruiting Operations, Integral People Operations, and People Systems.
This role supports a clear division of work between routine service delivery and the system governance, integrations, complex configuration, and strategic work owned by Recruiting Systems.What you'll doWorking CDMX business hours while partnering across Americas time zones, you'll manage a defined Tier 2 Recruiting Systems portfolio.
You'll troubleshoot tool issues, resolve requests, track recurring problems, and partner with People Systems on improvements.
This hands‐on role is well suited to someone who enjoys working across systems, applying sound judgment within established processes, and making complex operations easier for others.ResponsibilitiesManage and resolve Tier 2 support requests through established channels, maintaining clear requester updates, case records, and handoff notesTroubleshoot recruiting systems, including DocuSign, Gem, LinkedIn Talent Insights, HackerRank, Harver, BrightHire, Qualtrics, Eightfold, Greenhouse, and related platformsProcess recruiting workflow requests, including assessment updates, job‐posting changes,



candidate‐record updates, approved offer amendments, requisition pooling and unpooling, and requests to keep jobs open temporarily or close inactive jobsMonitor request volume, aging, service‐level expectations, and recurring issues to identify risks and opportunities to improve supportCreate and improve runbooks, templates, knowledge‐base content, intake forms, and self‐service guidance based on common request patternsParticipate in release testing, validation, quality reviews, recurring Recruiting operations cycles, and reviews of queue trends, documentation gaps, and operational risksPartner with People Systems administrators on releases and support priorities, providing complete handoffs when requests require expertise in areas such as complex configuration, integrations, reporting, privacy, security, policy interpretation, or permissionsWho you areWe're looking for someone who meets the minimum requirements to be considered for the role.
The preferred qualifications are a bonus, not a requirement.Minimum requirementsExperience in recruiting operations, People operations, service delivery, systems support, customer support, or a similar operations environment, including managing a request queue, ticketing system, or case‐management processAbility to troubleshoot system issues, follow defined processes, document work clearly, and identify when escalation is neededStrong attention to detail, organization, follow‐through, and the ability to prioritize competing requests while providing clear,



timely updatesExperience handling confidential candidate, recruiting, or employee information with discretion, and comfort learning enterprise systems and working across multiple toolsExperience with Jira, Salesforce, or a comparable ticketing or case‐management tool, and professional fluency in EnglishPreferred qualificationsExperience with Greenhouse or another applicant tracking systemExperience supporting recruiting technology such as BrightHire, LinkedIn Recruiter, LinkedIn Talent Insights, GoodTime, Gem, HackerRank, DocuSign, Qualtrics, Harver, or EightfoldExperience in Recruiting Operations, Talent Acquisition Coordination, People Systems, or software‐as‐a‐service administrationExperience supporting offer processes, job‐posting management, interview operations, or recruiter onboardingExperience creating or maintaining standard operating procedures, runbooks, and knowledge articlesBasic spreadsheet, reporting, or data‐quality skillsFamiliarity with service‐level agreements, queue metrics, audit controls, or release testingSpanish fluencyWhat success looks like in your first six monthsIndependently manage your Tier 2 support portfolio with prompt resolutions and clear status updatesProvide reliable coverage across Americas time zones and set transparent escalation expectations for recruiters and partnersResolve standard issues across DocuSign, Gem, LinkedIn Talent Insights, HackerRank, Harver, and GreenhouseEscalate Tier 3 requests to the correct People Systems owner with complete contextMaintain accurate ticket records, handoffs, runbooks, and knowledge‐base guides that improve self‐serviceImprove the reliability of recruiting technology for recruiters, hiring managers, interviewers, and candidatesBuild the platform knowledge needed to take on additional approved support responsibilities over time#J-*****-Ljbffr

📌 People Operations Systems Administrator (Xico)
🏢 Stripe
📍 Xico