We are seeking a

ServiceNow SAM Pro Implementation Lead

to join our team. In this role, you will lead the LATAM ServiceNow SAM Pro implementations - combining strong technical expertise with leadership and client‑facing skills. You will also collaborate with our sales and technical teams in pre‑sales activities, supporting the implementation and optimization of our Software Asset Management (SAM) solutions, including

Open iT's LicenseAnalyzer.

This position is idóneo for someone with extensive experience in ServiceNow SAM Pro projects who can translate business needs into tailored technical solutions, ensuring compliance, efficiency, and value for clients.

Key Duties and Responsibilities

Lead the implementation, integration, and optimization of

ServiceNow SAM Pro

and

HAM

modules, ensuring compliance, efficiency, and alignment with

ITAM/ITSM best practices.

Help with the

integration of Servicenow SAM Pro and LicenseAnalyzer

using the

Open iT connector.

Manage the

end‑to‑end implementation

lifecycle - from requirements gathering and configuration to testing, deployment, and post‑implementation support.

Participate in

pre‑sales engagements

by providing technical consultations, scoping solutions, and delivering product demonstrations, including

LicenseAnalyzer.

Assess current asset management processes and design





future‑state solutions

aligned with business objectives.

Develop

integrations, workflows, reports, and dashboards

to ensure accurate asset data and actionable insights.

Provide

documentation, training,

and

knowledge transfer

to clients and internal teams.

Support the

RFI/RFP process

and contribute to continuous improvement and solution development initiatives.

Represent Open iT in

industry events, webinars, and client presentations.

Required Qualifications

Multilingual proficiency with fluency in

English and Spanish; Portuguese

language skills are an additional strength.

Proven

hands‑on experience

implementing multiple ServiceNow SAM Pro projects.

Strong understanding of

software license models, discovery tools, CMDB structure,

and the

IT asset lifecycle.

Expertise in

ServiceNow configuration, scripting,

or

workflow development.

Experience with

integrations

and

data ingestion

in ServiceNow.

Strong

analytical, client‑facing,

and

stakeholder management

skills.

Preferred Qualifications

ServiceNow certifications

(CIS‑SAM, CIS‑HAM, ITAM, or ITSM)

Experience in

IT consulting

or

technical pre‑sales

roles.

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📌 ServiceNow SAM Pro Implementation Lead (Ciudad de México)
🏢 Open iT
📍 Ciudad de México