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FedEx is widely acknowledged as a world-class company.
We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands.
Some of our recent awards include: **** Fortune's World Most Admired Companies (14th) **** Fortune's Best Places to Work (15th) **** Forbes's One of the "Best Employers for Diversity" **** FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th) **** FedEx Mexico was included in the GPTW Ranking for 18th consecutive years **** FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible **** FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
**** FedEx Uruguay selected by GPTW among the 5 best companies to work for.View current job opportunities, or search on specific criteria to find jobs that match your interestsRC****** LM582:Employee Solutions Representative Associate (Open) LM582:Employee Solutions Representative Associate Full time Torre Diana, Rio Lerma 232, Pisos 13 y 14 Colonia Cuauhtémoc Ciudad de Mexico ***** Cuauhtemoc, MEX MexicoThis position is a part of the Employee Solutions Contact Center with the primary focus of providing Tier 1 support to FedEx employees.
This position combines elements of payroll and HR expertise,



requiring individuals to be proficient in those areas while servicing customers and ensuring a positive experience across multiple channels.
This is a US-focused position.Under general supervision performs the following activities:PRINCIPLE DUTIES AND RESPONSIBILITIES- Communication: Communicate clearly and effectively with customers.
- Inquiry resolution: Responds to employee inquiries using call scripts or standard operating procedures, and/or escalates more complex cases to the appropriate business area for resolution.
- Maintain records: Maintain accurate and detailed records of customer interactions and transactions.
- Adhere to compliance: Act as the liaison between employees, payroll, HR and other departments, ensuring data accuracy, timeliness, compliance with service level agreements, applicable policies, laws and regulations.
- Perform other duties as assignedMinimum Education- High School diploma or equivalent education.
Some bachelor's degree preferred- Related experience may offset degree requirements and related education/degree may offset experience requirements.Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).
Minimum Experience- 0 - 1 year experience in customer service, back Office information systems support, payroll or human resources.Knowledge, Skills and Abilities- Strong communication skills, both verbal and written.
- Demonstrated ability to adapt to change and navigate multiple software applications simultaneously.
- Ability to manage and accurately process payroll inquiries for a high-volume service environment.
- Strong problem-solving abilities to identify issues and provide effective solutions in a timely manner.
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📌 Lm582:Employee Solutions Representative Associate (Xico)
🏢 Fedex Express México
📍 Xico