Cisco ThousandEyes Customer Engineering is seeking experienced professionals to lead complex investigations and coordinate with Engineering and Product to restore services quickly.
The team supports customers via chat, email, phone, and scheduled 24-hour coverage, using logs, network data, and product behavior to diagnose issues.Adecuado candidates have a strong background in cloud services, networking, and customer-facing documentation, with a proven ability to mentor engineers and improve#J-*****-Ljbffr
📌 Senior Escalation Engineer: Lead Critical Network Investigations (Xico)
🏢 Cisco
📍 Xico