Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Production Support

Key requirements:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent relevant work experience.
- 3–5 years of application/data production support experience.
- Experience with Oracle Database, PL/SQL, and stored procedures.
- Experience with AWS services such as ECS, EKS, S3, and CloudFront.
- Strong verbal and written communication skills.




- Jenkins/Jenkins Pipeline experience is preferred.
- ETL tool experience is preferred.

Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn

📌 PRODUCTION SPECIALIST (Centro)
🏢 Wipro Technologies
📍 Centro