À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.Our team and what we’ll accomplish togetherOur team delivers critical Employee Assistance Program (EAP) support to organizations across Latin America, serving as the vital first point of contact for employees seeking wellness, legal, financial, and nutritional guidance. As a Customer Services Representative based in Mexico City, you'll be at the heart of our mission to provide seamless, user-centered access to mental health and wellness services—directly impacting the wellbeing of thousands of employees. You'll work in a dynamic,



multicultural environment where your ability to listen, empathize, and connect people with the right resources makes a real difference in their lives.What You'll DoReceive and manage routine and critical calls from Employee Assistance Program (EAP) users across Latin America, providing empathetic support and accurate informationHandle inquiries through multiple channels including the Wellness Portal chat, mobile app, and email to ensure seamless access to servicesConduct data intake, identify consultation reasons, and route users to appropriate resources with precision and careRefer psychological cases to the regional clinical team and nutrition cases to the regional nutrition team, ensuring proper case management and continuity of careCoordinate referrals with external professionals (lawyers, accountants, nutritionists) across Latin America and follow up to ensure positive user outcomesMonitor user experience throughout the service journe

📌 Customer Service Representative (Ciudad Hidalgo)
🏢 Telus
📍 Ciudad Hidalgo