Position Summary The Customer Service Program
Coordinator manages and coordinates services for participants
enrolled in the Assisted Living Waiver program. This position works
closely with participants, families, healthcare providers,
assisted-living facilities, care coordinators, and community
agencies to ensure timely enrollment, proper documentation,
continuity of care, and compliance with program requirements. Key
Responsibilities Coordinate participant referrals, intake,
enrollment, assessments, and placement. Verify program eligibility
and collect all required clinical and administrative documents.
Maintain accurate participant records, service plans,
authorizations, and supporting documentation. Monitor application,
enrollment, reassessment, and renewal deadlines. Coordinate with
participants, families, healthcare providers, facilities, and
program partners. Follow up on missing physician orders,
assessments, signatures, and supporting records. Assist
participants and families in understanding ALW services,
requirements, and available resources. Track hospitalizations,




changes in condition, transfers, discharges, and other significant
events. Help ensure care plans and authorized services reflect
participants’ current needs. Schedule assessments, care
conferences, follow-up calls, and facility visits as required.
Document all communications and case activities promptly and
accurately. Monitor service delivery and escalate health, safety,
placement, or compliance concerns. Prepare cases for internal QA
reviews, audits, and regulatory inspections. Maintain
confidentiality and comply with HIPAA and applicable program
regulations. Generate caseload, enrollment, pending-document, and
compliance reports. Support daily program operations and complete
other related duties as assigned. Qualifications Bachelor’s degree
in healthcare administration, social work, nursing, public health,
or a related field preferred. Relevant experience in assisted
living, home and commun

📌 Customer Service Program Coordinator (Jalisco)
🏢 Tech Solutions LA
📍 Jalisco