Job Description

We are seeking a Customer Experience Representative to support clients with vacation planning, reservations, and general travel-related inquiries. This role is ideal for someone who enjoys helping people, is detail-oriented, and wants a flexible opportunity within the travel industry.

You do not need prior travel experience — training and support are provided.

Key Responsibilities

- Assist clients with travel questions via email, phone, and online systems

- Help process travel reservations and service requests

- Provide accurate information on destinations, accommodations, and travel policies

- Maintain clear and professional communication with clients

- Follow established procedures to ensure a smooth customer experience

- Document client interactions accurately in internal systems

Qualifications





- Strong customer service and communication skills

- Comfortable using a computer, email, and basic online tools

- Organized, reliable, and able to follow instructions

- Ability to work independently and meet deadlines

- Prior customer service experience is helpful but not required

Work Schedule & Location

- Adaptable scheduling options

- Remote opportunities available

- Part-time and full-time availability depending on workload

What We Offer

- Training and ongoing support

- Opportunity to work within the travel industry

- Flexible work environment

- Performance-based growth opportunities

- Supportive team culture focused on service and professionalism

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📌 Customer Experience Representative-Mexico (México)
🏢 xperiencexscapetravels
📍 México