/"Involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities./"

Lead or senior levels of these positions may:
- Handle escalated or more complex issues,
- Coordinate team activities or those of agency contract staff,
- Support supervisor or manager activities,
- Support the design, review and implementation of processes and procedure

General job description:

Under limited guidance completes the following activities:
- Enters airway bills into system on a daily basis.
- Performs daily entry of Time Cards information into PC.
- Handles D/T packages and informs customers of payment.
- Gathers information for different company reports.
- Answers phones, transfers calls, and takes messages as required.
- Prepares paperwork for outbound packages (airways bills, PO Box, and address).




- Assists customers by answering questions on basic features of service.
- Performs miscellaneous typing, filing, and secretarial duties. Organize and update station files.
- May be required to perform other duties as assigned

Minimum Requirements:

Minimum Education:
- High School diploma
- Proficiency in English (450 TOEIC points)

Minimum Experience:
- Three (3) years clerical experience
- Valid Drivers License and good driving record

Minimum Required Skills:
- Ability to lift 70 lbs and to maneuver packages weighing up to 15Ability to lift 70 lbs and to maneuver packages weighing up to 150 lbs with appropriate equipment
- Good human relations, interpersonal, and communication skills
- Strong Planning & Organizing Skills
- Accuracy & Attention to Detail
- Data entry, and/or general office skills
- Team Working Skills
- Strong Microsoft Office & PC Skills - PC Typing (25/35 WPM)
- Strong Problem Solving Skill

📌 : Ops Agent II (Cuautitlán Izcalli)
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📍 Cuautitlán Izcalli