About the Role
We are seeking a dependable and customer-focused Level 1 IT Support Engineer with at least 3 years of experience to provide on-site technical support at a client's production facility. This role bridges the gap between remote IT support and advanced IT engineering teams by resolving hardware, software, and connectivity issues at the ground level.
If you're a solution-driven IT professional who enjoys problem-solving and supporting users face-to-face, we'd love to hear from you.
What You’ll Do
- Troubleshoot and repair hardware issues (PCs, printers, scanners, webcams, etc.)
- Install and configure operating systems (Windows/macOS) and standard business applications
- Set up and deploy new workstations, laptops, and mobile devices
- Troubleshoot basic network connectivity issues (wired and wireless)
- Assist with patching and cabling in data closets as needed
- Support workstation moves, equipment relocations, and hardware upgrades
- Maintain accurate records of physical assets and support documentation
- Deliver excellent customer service and maintain professionalism during all on-site interactions
What You’ll Deliver
- Timely resolution of incident and service request tickets
- Updated IT asset records and inventory
- Clear documentation of support activities
- Prompt issue escalation to Level 2 or 3 support as needed
- Positive user satisfaction scores from on-site interactions
What Success Looks Like
- High percentage of issues resolved during the initial support interaction
- Timely completion of all assigned service tickets
- High user satisfaction ratings
- Accurate documentation of IT assets and work performed
- Timely response to on-site support needs
- Strong collaboration with internal support and infrastructure teams
What You’ll Bring
Technical Skills
- Proficiency with Windows 10/11 and basic macOS
- Strong understanding of PC components, peripherals, and basic networking (TCP/IP, DNS, DHCP)
- Experience with Microsoft 365 (Outlook,
📌 Level 1 IT Support Engineer (Tampico)
🏢 Mobiz
📍 Tampico