Aliza Hotel & Other Properties
Property Revenue & Customer Service Specialist

We are a boutique hospitality and property management company based in Los Angeles, California. Our diverse portfolio includes a boutique hotel in Venice Beach, short-term vacation rentals (Airbnb, Booking.com, direct bookings), monthly rentals, long-term lease properties, and multiple LLC-managed real estate operations. We manage a portfolio of 60 short-term and mid-term residential Units in Los Angeles, handling everything from listing distribution and channel integrations to dynamic pricing, guest inquiries, and vacancy minimization. We are looking for a highly organized, proactive, and tech-savvy Property Revenue & Customer Service Specialist to oversee our multichannel strategy, eliminate listing errors, expand our presence across corporate and niche platforms, and actively drive bookings to maximize total revenue.

Role Overview

- Location: 100% Remote (Nearby countries with easy visa access and time zone alignment)
- Schedule & Weekly Breakdown: Monday to Friday 8:00 AM to 4:00 AM (LA time)

Main Responsibilities

- Handle inbound phone (inquiries via the platform), message, and email inquiries with high energy, persuasive communication, and closing deals focus
- Proactively guide potential guests toward alternative units or adjusted dates to fill calendar gaps and optimize inventory usage.
- Minimize vacancy gaps between bookings and expand listing presence across diverse new platforms. Optimize rate strategies using dynamic tools
- Ensure seamless integration between our Channel Manager (Guesty)



and external listing sites/PMS.
- Identify and establish direct booking opportunities on property-specific websites

3. Listing Optimization & Quality Assurance:

- Conduct regular audits of all 60 units listings across all platforms to detect and immediately resolve configuration errors (e.g., incorrect minimum night requirements, wrong cover photos, pricing discrepancies).
- Audit property visual assets and coordinate video walkthroughs/access guides for guests to streamline check-in processes.
- Recommend property enhancements or aesthetic upgrades to boost conversion rates and guest appeal.

4. Revenue Management & Dynamic Pricing:

- Implement and oversee dynamic pricing strategies using various tools to maximize occupancy rate and average daily rate (ADR).
- Analyze booking patterns and market trends to proactively adjust rates and calendar availability.

Candidate Requirements

- English Proficiency: C1/C2 Fluent English (spoken and written) — crucial for guest negotiations, and team interaction.
- Industry Experience: Proven background in short-term rental management, hospitality sales, property management, or revenue management.
- Tech Savviness: Direct experience with Channel Managers, dynamic pricing software and major OTAs.
- Commercial Drive: Strong verbal and sales skills to negotiate, persuade, and optimize guest placements.
- Travel Readiness: Valid passport and ability/ease to obtain a US visa to occasionally travel to Los Angeles, CA for property audits and video creation.

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