- Manage Accounts Receivable activities for operations across South America , ensuring effective coordination between the Finance Hub and local teams.
- Lead and follow up on complex customer account escalations , identifying root causes and coordinating appropriate resolution.
- Oversee collection and dispute management processes , working closely with customers and internal stakeholders to resolve outstanding issues.
- Analyze AR aging, overdue balances and cash flow performance , identifying risks, trends and opportunities for improvement.
- Drive the achievement of key Accounts Receivable KPIs , ensuring visibility and appropriate follow-up of deviations.
- Act as a subject matter expert for AR and Order-to-Cash topics, providing guidance to analysts and other stakeholders.
- Support customer account governance by ensuring appropriate controls, follow-up and documentation.
- Collaborate with Finance teams across South America to understand local requirements while promoting standardized regional processes.
- Support internal and external audits and compliance reviews , ensuring accurate and timely information.
- Identify opportunities to simplify, standardize and improve Accounts Receivable processes across the Hub.
- Participate in and lead continuous improvement, digitalization and automation initiatives related to AR activities.
- Coach AR analysts, share best practices and support knowledge transfer across the team.
- Collaborate with other Finance functions to improve end-to-end processes and overall service delivery.
- Build effective relationships with customers and internal stakeholders across different countries and cultures.

What makes you great

- Bachelor's degree in Accounting, Finance or a related field .




- At least 3 years of experience in Accounts Receivable, Order-to-Cash (OTC) or related Finance processes .
- Strong knowledge of collections, dispute management, aging analysis and customer account management .
- Previous experience interacting directly with customers and resolving complex account-related situations.
- Ability to analyze financial information, identify deviations and translate data into actionable insights.
- Experience working with ERP systems and solid understanding of financial processes.
- Advanced Microsoft Excel skills.
- English B2-C1 , with the ability to communicate effectively in a regional and international business environment.
- Strong analytical and problem-solving capabilities.
- Excellent communication and stakeholder-management skills.
- Ability to work effectively with teams located in different countries.
- Customer-oriented mindset with the ability to balance service, financial controls and business requirements.
- Experience supporting process improvement or automation initiatives is highly valued.
- Ability to coach colleagues and share technical knowledge within the team.

What you can expect working with us

- Develop expertise in a regional Finance environment .
- Work with stakeholders from different countries and business operations.
- Participate in the transformation and standardization of Accounts Receivable processes.
- Contribute to automation and continuous improvement initiatives.
- Build a career within an international and multicultural organization.
- Gain exposure to broader Order-to-Cash and Finance Hub operations .
- Receive benefits above those required by law and opportunities for professional development.

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📌 Accounts Receivable Expert (Toluca de Lerdo)
🏢 Alpla
📍 Toluca de Lerdo