Knowsley Council is an award winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. Come join us and be part of our success.
Here at Knowsley Council, we are committed to making Knowsley a place that is vibrant and thriving, and want you to help us make Knowsley a great place to work, visit and live in.
We currently have a position available within our Revenues team and are looking for a motivated and enthusiastic Assistant Revenues & Benefits Officer to support our Council Tax and Business Rates teams.
You will support the day-to-day delivery of the Revenues service. This will include processing customer accounts, update records and helping ensure information is accurate and up to date. You will deal with customer enquiries, provide clear advice and resolve queries where possible. You will also assist with awarding discounts, reliefs and exemptions, as well as supporting recovery processes.
So, who are we looking for?
You will have experience working in an administrative or customer service environment and be confident dealing with a range of customer enquiries. You’ll understand the importance of providing a good customer experience and be able to communicate clearly and professionally, both written and verbally.
You’ll be organised, able to manage your workload and work both as part of a team and on your own initiative, with a versátil approach to teamwork and supporting colleagues. A positive attitude and willingness to learn is key.
Previous experience in Revenues is desirable, but not essential as full training will be provided.
Knowsley Council is an equal opportunities employer. We offer a generous benefits package including access to the Local Government Pension Scheme, a minimum of 26 days leave per annum, and hybrid working.
For an informal discussion about this opportunity please contact Lisa Shields-Davey, Team manager by email (
[email protected]) or by phone 0151 443 4865.
At Knowsley
📌 Assistant Revenues (Tabasco)
🏢 Knowsley Borough Council
📍 Tabasco