Collections Specialist — U.S. Collections (Advanced English)

Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus

Are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a Recovery Specialist to join our Recovery & Collections team, managing delinquent accounts in the U.S. consumer lending market — someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.
If you thrive in a fast-paced environment, love the satisfaction of closing an account, and want your earnings to reflect your results, we want to hear from you.

What You'll Do
- Own a personal queue of 1,500+ U.S. accounts, reaching out to customers by phone, text, email, and letter to set up payment arrangements
- Negotiate payment plans and settlements that get results while treating every customer with respect
- Handle inbound and outbound calls with confidence, using active listening and smart call control
- Respond to customer texts and emails with professionalism, speed,



and flawless spelling and grammar
- Resolve problems and de-escalate conflicts like a pro
- Collaborate with a specialized, tight-knit collections team
- Meet — and beat — monthly collection goals and KPIs
- Work in full compliance with the FDCPA and all U.S. state and federal regulations

What You Bring
- Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers)
- 1+ years of U.S. market collections experience in a call center or retail environment
- Hands-on experience with 1–365 day delinquent accounts and an understanding of charge-offs
- Proven ability to negotiate and close delinquent accounts — this is the heart of the role
- Creativity and resourcefulness when working with delinquent customers — you'll have real latitude to find solutions
- A competitive, results-driven mindset — you like to win, and it shows in your numbers
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📌 Collections Specialist (Polanco)
🏢 GENESIS MANAGEMENT
📍 Polanco