Sciens Logistics is a general logistics provider specializing in time‑critical, high‑value supply chain solutions. We operate across air freight, ground, and freight forwarding with a commitment to precision, compliance, and client partnership. Our team is built on expertise, accountability, and a drive to deliver when it matters most.

We are hiring for three positions across the following shifts:

Shift 1 Mon | Tue | Thu | Fri | Sat: 14:30 to 22:30 Days Off: Wednesday and Sunday

Shift 2 Mon | Tue | Wed: 22:30 to 06:00 Sat: 06:00 to 14:30 Sun: 14:30 to 22:30 Days Off: Thursday and Friday

Shift 3 Wed: 14:30 to 22:30 Thu | Fri | Sat | Sun: 22:30 to 06:00 Days Off: Monday and Tuesday

Position Objective
To manage OBC HALO services end‑to‑end, from request intake to financial closure, ensuring rapid quotation turnaround, operational accuracy, cost control, and excellence in customer service, under the validation and supervision of the Team Leader.

Scope and Responsibility
The position holder is responsible for the full shipment lifecycle:

Quotation

Operational activation

Milestone tracking

Documentation and financial closure

Functions and Responsibilities
A. Quotation

Validate optimal airport and available routes

Evaluate critical timelines (OBC)

Perform structured cost and margin calculation

Issue quotation using the official template

Target response time: 5 minutes or less for urgent services

Target quote time: 15 minutes or less for urgent services

B. Customer Service

Direct communication with domestic and international clients

Explanation of risks, transit times, and DISCLAIMERS





Confirmation of itineraries and service conditions

Proactive updates throughout the service

Handling operational incidents

C. Activation and Operations

Convert quote into shipment in CW

Coordinate with couriers and transport providers

Purchase itineraries and bookings (with Sr. validation when applicable)

Register service in OBC App

Send operational kickoff notification

Validate customs requirements per country

D. Operational Tracking

Monitor and validate OBC App performance

Ensure complete evidence in App and internal systems

Record additional charges and taxes

Prepare billing information

Perform basic margin deviation analysis

Key Performance Indicators

Average quotation turnaround time

Percentage of services without incidents

Percentage of services with complete documentation

Required Profile
Education
Bachelor's degree in Logistics, International Trade, International Business, Industrial Engineering, or a related field.

Experience

Minimum of 2 years in freight forwarding, cargo agencies, OBC, and/or AOG operations

Experience in quoting and coordinating urgent air freight is highly desirable

Technical Knowledge

IATA codes

Incoterms

Basic export and import processes

Logistics cost structure

Intermediate Excel

Logistics operating systems (CW preferred)

High stress tolerance

Executive communication

Multitasking

24/7 responsibility mindset

Structured thinking

Margin‑oriented approach

Working Conditions

Salary (payroll): $20,000.00 MXN gross

Office-based

Weekend and holiday availability required

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