Required: 1. Basic Telecom, MS-Office, ATT Products,
Networks Fundamentals, Network Design Level 1 2. Excellent written
and verbal skills in English (CEFR B2 and above) 3. Responsible for
supporting the WAN/LAN infrastructures for several accounts 4.
Provide life-cycle management, quality assurance, customer
communications and technical troubleshooting support. Assigned to
multiple complex accounts encompassing a wide range of technical
feature sets. 5. Use provided network troubleshooting tools to
perform basic probing/diagnosis to fix issues and route tickets to
appropriate teams for further resolution 6. Coordinates with field
support organizations to install/fix network issues Desired: 1.
Works on problems of extremely complex scope where analysis of
situations or data requires in-depth evaluation covering all
aspects of IP based networking 2. Should have knowledge of LAN
protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc 3. Should have
knowledge of WAN protocols like EIGRP, OSPF and BGP. Onsite English
- intermediate Portugues: preferably

📌 Technical support Engineer (Ciudad de México)
🏢 Valce Talent Solutions
📍 Ciudad de México