The Opportunity
To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.

How You'll Make an Impact

Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,

maintenance issues, warranty-related queries, etc.

Be a customer advocate for timely response to issues and for problem resolution and escalation

Document and time-log all activities taken toward resolving customer issues

Where required, support customers during run-time activities and provide online troubleshooting support and resolution

Support in the bidirectional know-how transfer from factory to integral service network and vice versa (e.g., newsletters,

frequently asked questions, etc.)

Participation in ensuring 24/7 availability





Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your Background:

Experience in Customer Service with a minimum of 2 years of experience.

Professional in electrical areas or related

Must be fluent in both Spanish and English; any other language would be an advantage

High focus on customers and their needs

Ability to apply a structured and methodical work style during increased pressure to act

Intrinsic attitude to drive innovation and improvement

Ability to act solution-oriented and to vary different approaches, be flexible and creative

Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings

Knowledge in phone software to customer service is desirable

Salesforces desirable

Knowledge in SAP and Power BI

More about us

Continuous improvement culture

Growth globally

Hybrid

Benefits above the regular in the market

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📌 Customer Support Specialist (Ejido del Centro)
🏢 Hitachi
📍 Ejido del Centro