Job Details
Announcement Number: MexicoCity-2026-103

Hiring Agency: Consulate Merida

Position Title: Consular Agent in Cancun - Open to: U.S. Citizens Only (FZ-95) (98899002)

Open Period: 09/18/2026 - 10/11/2026

Format: MM/DD/YYYY

Vacancy Time Zone: GMT-6

Series/Grade: GZ - 1405 0

Salary: USD $46,273 per year

Work Schedule: Part-time (38 hours per week). Must be able to work an irregular schedule and be available for after-hours duty (frequently after office hours and on weekends)

Promotion Potential: GZ-0

Duty Location(s)
Vacancy in Cancun, MX

Telework Eligible: No

For More Info: Leticia Guerrero (phone hidden) [email protected]

Overview
Hiring Path: Open to the public

Who May Apply/Clarification From the Agency: This position is open to U.S. Citizens Only / All Sources.

Candidates must be resident in Cancun, Q.Roo. The Mission may consider any of the following when determining successful candidacy: nepotism, conflicts of interest, budget Security Clearance Required: Public Trust - Background Investigation Appointment Type Permanent Marketing Statement: EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Summary: The U.S. Mission in Mexico is seeking eligible and qualified applicants for a Consular Agent position in the U.S. Consular Agency office located in Cancun, Quintana Roo.

Supervisory Position: Yes

Relocation Expenses Reimbursed: No

Travel Required: Occasional Travel

Emergency services, which may be time-sensitive and require travel within Quintana Roo state

Emergency Services

Visiting U.S. citizens in prisons or hospitals and providing a report to the embassy

Assisting destitute U.S. citizens by providing information or assisting with repatriation loans

Conducting welfare/whereabouts checks on U.S. citizens

Routine Consular Services

Acceptance of passports, consular reports of birth abroad, and consular reports of death abroad

Requirements
All applicants must be able to obtain a letter of identification from Cancun Municipality confirming residency status.

All selected candidates must be able to obtain and hold a security certificate. All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.

Selected candidate must be able to begin working within a reasonable period of time (4 weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Qualifications
Experience:

At least two years experience in customer service or two years experience in U.S. government service.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Language:

Fluent English is required (this may be tested).

Good working knowledge Spanish is required (this may be tested).

Please address this language requirement in your ERA application.

How to Meet the English and Spanish Language Requirement:

Self-Certification in ERA (Mandatory) All applicants must self-certify their language(s) proficiency when filling out your job application in the ERA system.

Language Testing

Self-Certification in ERA (Mandatory)

Language Testing (If Applicable) If you meet the Education and Experience requirements and do not submit an English /Spanish language test score (submission is optional), you will be scheduled for English language testing as part of the recruitment process. Applicants who do not achieve the required score will not be able to continue in the selection process.

Submission of Existing Test Scores (Optional)



Applicants who already possess a valid English/Spanish language test score may upload the results in the Documents section of the ERA application.

Fluent level scores are valid indefinitely. Applicants who already hold a Fluent score are not required to retest.

Good working knowledge level scores are valid for up to (5) five years from the test date.

Mission Mexico employees may submit their current (PD) Position Description instead of language test results when the language requirement of their position is identical to the advertised position.

TOEIC Listening & Reading: Fluent: 855 | Good Working Knowledge: 655 *

TOEFL ITP: Fluent: 600 | Good Working Knowledge: 520

TOEFL iBT: Fluent: 90 | Good Working Knowledge: 68

IELTS: Fluent: 7.0 | Good Working Knowledge: 6.0

Cambridge CEFR: Fluent: C1 | Good Working Knowledge: B2

Duolingo: Fluent: 110 | Good Working Knowledge: 90

National Foreign Affairs Training Center (NFATC): Fluent: 3+ | Good Working Knowledge: 2

Stratcomm U.S. Mission to Mexico Spanish Test (Min. score for Fluent is 81%; Min. score for Good Working Knowledge is 66%)

National Foreign Affairs Training Center (NFATC) (Min. score for Fluent is 3+; Min. score for Good Working Knowledge is 2).

Skills And Abilities
Must have excellent office skills (such as filing, organization, and customer service), including Level II typing (40 wpm); basic computer literacy; good working knowledge of Microsoft Word, Excel, Outlook and other software applications. Must have strong interpersonal skills, the ability to work under pressure, and ability to solve problems with limited supervision. Must exercise good judgment and excellent customer service skills. Must have or be able to obtain a valid Mexican driver’s license and be available to travel within the state of Quintana Roo, nearby states, and to the U.S. Consulate in Merida. Must be able to work an irregular schedule and be available for after-hours duty (i.e. frequently after office hours and on weekends). Must be able to support consular operations by working irregular shifts and/or at alternate location depending on mission-wide needs.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Pay and Benefits
The pay plan is assigned at the time of the conditional offer.

The Consular Agent will be paid a salary according to the pay plan and grade of the position, as established by the Department of State. The salary is based on a minimum determined number of hours each biweekly pay period, whether the Consular Agent worked more or fewer hours.

Any additional benefits the Consular Agent received (e.g. limited reimbursement for health insurance) are determined by the Department of State's Bureau of Consular Affairs.

Benefits: Agency Benefits:

The pay plan is assigned at the time of the conditional offer.

The Consular Agent will be paid a salary according to the pay plan and grade of the position, as established by the Department of State. The salary is based on a minimum determined number of hours each biweekly pay period, whether the Consular Agent worked more or fewer hours.

Any additional benefits the Consular Agent received (e.g. limited reimbursement for health insurance) are determined by the Department of State's Bureau of Consular Affairs.

Additional Selection Criteria
1. The Mission may consider any of the following when determining successful candidacy: nepotism, conflicts of interest, budget, and residency status in Cancun

2.



Candidates must have resided for a minimum of six months in Cancun prior to beginning duty.

3. Current employees of the Mission who have not successfully completed their initial probationary periods are not eligible to apply. Current employees of the Mission who have less than 1 year in their current position are not eligible to apply. Current employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory or MBC score of 100 points or less, on their most recent Employee Performance Report (EPR) are not eligible to apply.

4. Current employees of the Mission hired on a Family Member Appointment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first 90 calendar days of their employment. This does not apply for employees on a PSA (Temp), or those are hired on a When Actually Employed (WAE) or intermittent work schedule.

5. Candidates who are EFMs, USEFMs, AEFMs, or MOHs must have at least one year remaining on their sponsor’s tour of duty to be considered eligible to apply for this position.

Required Documents for All Applicants

MANDATORY - Proof of US Citizenship

MANDATORY - Completed DS-1031-A Biographic Data Sheet as a PDF ( blank document on the Department of State website )

MANDATORY - Proof of Mexican Citizenship (INE, CURP, etc.) or Permanent Residency Permit from "Instituto Nacional de Migración".

MANDATORY - Resume (uploaded as PDF)

MANDATORY -Certification of your last level of Education (e.g., official copies of High School Diploma, University Transcripts, Bachelor’s Degree, Master’s Degree, etc.) If you don't have a Degree, but it's pending to be issued, you can submit an "Autorización provisional para ejercer por titulo en trámite certificate"issued by SEP (Secretaría de Educación Pública) in this link (Process and cost is the applicant’s responsibility).

MANDATORY - Valid Driver’s License – You must scan both sides of your license.Please note that this position has incidental driving duties. In order to be eligible, you must have had driver’s licenses across a minimum of five years.

MANDATORY - Proof of current address in Cancun, Quintana Roo, Mexico.

OPTIONAL - Language scores for Spanish (if available)

Required Documents for Eligible Family Member (EFM) Applicants

MANDATORY - Proof of US Citizenship

MANDATORY - Completed DS-1031-A Biographic Data Sheet as a PDF ( blank document on the Department of State website )

MANDATORY - Proof of Mexican Citizenship (INE, CURP, etc.) or Permanent Residency Permit from "Instituto Nacional de Migración".

MANDATORY - Resume (uploaded as PDF)

MANDATORY - Certification of your last level of Education (e.g., official copies of High School Diploma, University Transcripts, Bachelor’s Degree, Master’s Degree, etc.)

MANDATORY - Valid Driver’s License – You must scan both sides of your license.Please note that this position has incidental driving duties. In order to be eligible, you must have had driver’s licenses across a minimum of five years].

Language scores for Spanish (if available)

Copy of Sponsor’s Travel Orders/Assignment Notification (or equivalent)

Passport copy

DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

SF-50 (if applicable)

Next Steps
Please keep in mind that this vacancy will close at 22 hrs. on the last day; therefore, you must submit your application before this time.

Applicants who are invited to take a test, or who are selected for an interview, will be contacted via telephone or email.

The HR Office will contact successful applicants. For more information on applying for jobs or employment with us, please visit the U.S. Mission website and follow us on Facebook and LinkedIn.

Thank you for your application and your interest in working with us.

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