We are looking for a highly skilled and motivated
Middle+/Senior Product Analyst
Customer Care Team . The Customer Сare agent workspace built on the CRM Platform for handling requests and resolving customer issues. The agent workspace connects to Telephony and Chat for omnichannel service, and to core banking systems to execute actions safely. Form and prioritize hypotheses for reducing contact rate, run and analyze A/B tests (onboarding, screens, features), and turn results into product decisions
Build a support quality assessment framework: a consolidated "traffic light" across key metrics with transparent methodology and regular review with the team
Experience in hypothesis testing and validation
Advanced SQL and Python
Hands-on experience with Tableau, Superset, or similar BI tools to translate data into actionable insights
English proficiency at B1+ level or higher for effective collaboration with an international team
Relocation support
Adaptable work
from our office
Education Budget:
Language lessons, professional training and certifications
Wellness Budget:

📌 Product Analyst Middle+/Senior (Ciudad de México)
🏢 Plata Card
📍 Ciudad de México