MX WORK FROM HOME AT THE VIRTUAL CONTACT CENTER! Yucatán and Puebla ONLY
Job Description: Bilingual Customer Service Associate
Job Type: Full-time, permanent position
Location: Work from home in Mexico ONLY for Yucatán and Puebla
Monthly Salary: $12,569
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
The MX Virtual Call Center (VCC) - It is a ‘Work from Home’ model for Amazon Customer Service. VCC associates are expected to work from a home location approved by Amazon for all scheduled hours.
It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
The adecuado work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Being able to work an assigned schedule that falls within our operating hours is required and expected. Typically, shifts include one or both weekend days and schedules may change throughout the duration of your employment. There may be overtime requirements, based on business needs.




Working hours for all staff increase substantially during our peak season (November-January). In order to support our customers, vacation requests are not granted during our peak season unless otherwise required by law. You may also be required to work on any/all major holidays.
Basic Qualifications Basic Qualifications
Mandatory requirements:
Live in Yucatán or Puebla
High School Diploma
Be at least 18 years old
Located at Mexico and have citizenship or legal open condition work permit.
Have 85% English level or higher.
Have (or be able to obtain) High Speed Internet (10 MGB download/ 5MBG uploador better).
Have (or be able to attain) another means of communication (personal landline or cell phone, for emergency purposes).
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business
Problem Solving Skills:
Effective problem solving skills including decision making,



time management and immediate prioritization of tasks
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Preferred Qualifications:
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and address customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 8.1 or 10, Microsoft Outlook, and Internet Explorer
Good typing skills
Preferred Criteria:
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure ‘Work-like’ environment with no disturbance during the work hours.
Experience working in a customer service environment for at least 6 months
Important notes:
If you are selected, you will be shipped the required equipment to perform the job.
Please be sure to verify that the address provided is an accurate address where you can receive equipment to ensure that there are not delays. Make sure you add the apartment number (if any).
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.

#J-18808-Ljbffr

📌 Asociado de Servicio al Cliente Bilingüe Español-Inglés Remoto (Heroica Puebla de Zaragoza)
🏢 Amazon
📍 Heroica Puebla de Zaragoza