03 oct
|
WTW
|
Hidalgo del Parral
03 oct
WTW
Hidalgo del Parral
WTW is seeking a functionally knowledgeable and technically savvy IT support specialist to assist clients via phone, email, and portals. You will triage incidents, meet SLAs, and document solutions to improve the knowledge base and customer experience.
The role requires strong communication, analytical thinking, and the ability to work rotating shifts, including weekends and holidays, while leveraging ITSM tools like BMC Helix or ServiceNow to resolve issues end‑to‑end.
📌 Global Service Desk Analyst (Hidalgo del Parral)
🏢 WTW
📍 Hidalgo del Parral