Company Description

As a Sr. Brand Analyst, you will play a pivotal role in supporting and expanding our branded customer base. You’ll be the primary point of contact for a rapidly growing portfolio of CPG brands, helping them unlock the full potential of our digital shelf platform. Your deep understanding of eCommerce data and expert knowledge of our application will drive high customer satisfaction and long-term value.

Job Description

Customer Success

Client Engagement & Support
- Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
- Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
- Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.

Platform Expertise & Insights
- Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.




- Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
- Experience working with excel, PowerPoint, Thinkcell

Continuous Improvement
- Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.
- Use strong communication, influence, and collaboration skills to solve problems and drive customer success.

Qualifications
- Fluent English obligatory, general communication
- Bachelor's Degree on related fields.
- Proven experience in customer success, account management, or customer marketing, preferably in the CPG or eCommerce space.
- Strong understanding of digital shelf analytics and eCommerce data.
- Self-Driven & Proactive Mindset
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work cross-functionally.
- Strategic thinker with a customer-first mindset.

📌 Sr. Brand Analyst (San Miguel Topilejo)
🏢 Nielseniq
📍 San Miguel Topilejo