TP MX Monterrey Universidad.Empresa : Teleperformance Tipo de empleo : Tiempo completo Monterrey, Mexico
Descripción del trabajo - TP MX Monterrey Universidad.Description
Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.
Scope client line of business assigned.
Responsibilities
- Assist on maintaining General Security Policies by informing any inappropriate activity
- Manage customer’s interactions in accordance to client’s guidelines
- Follow coaching provided by support personnel
- Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan.




- Reach key performance indicators established by the client
- Read, understand and validate client weekly updates
- Read and acknowledge all the CCMS communications

Qualifications
- Technical Skills Basic computer skills Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point)
- Skills according line of business defined in client’s SOW
- Languages required by client
- Competencies and Specific Skills Adaptability Customer Orientation Teamwork Communication Initiative Customer Learning Abilities Energy Analytical Thinking Productivity

📌 Tp Mx Monterrey Universidad. (Veracruz)
🏢 Teleperformance
📍 Veracruz