At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

The Operations team is responsible for ensuring the safe, reliable, and high-quality execution of Flix services across Mexico. As a Regional Operations Manager, you will work closely with Bus Partners and cross-functional teams to drive operational excellence, ensure compliance with Flix standards, and support the continuous growth of our network.

About the Role

• Lead the operational performance of assigned Bus Partners, ensuring compliance with Flix operational standards and achievement of operational KPIs.

• Build strong partnerships by providing continuous coaching, training, and operational support to Bus Partners, drivers, and operational stakeholders.

• Coordinate cross-functional initiatives with Customer Service, Network Planning, Legal, Finance, and other internal teams to ensure seamless operations.

• Monitor service quality through operational KPIs, field inspections, audits,



and performance reviews, driving continuous improvement initiatives.

• Manage operational incidents, regulatory compliance, and corrective action plans to ensure safe and reliable operations.

• Source, evaluate, and manage operational suppliers while supporting new route launches, fleet readiness, and network expansion.

• Analyze operational performance using Flix systems and reporting tools to identify improvement opportunities and optimize processes.

About You

• Bachelor's degree in Business Administration, Logistics, Industrial Engineering, Transportation or a related field.

• 4 years of experience in operations, transportation, logistics, mobility, or service operations management.

• Experience managing external partners, suppliers, or operational stakeholders while driving performance and accountability.

• Strong analytical skills with experience using operational KPIs, Microsoft

📌 Regional Operations Specialist (Ciudad de México)
🏢 Flix
📍 Ciudad de México