Customer Support Specialist
Our client is seeking a highly motivated and customer‑centric Customer Support Specialistto join their fully remote team, supporting operations for Cancún, Quintana Roo.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and social media.
- Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
- Provide detailed information about products, services, and company policies.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Requirements
- Proven experience in a customer support or similar role.




- Excellent written and verbal communication skills in English.
- Strong problem‑solving abilities and a customer‑first mindset.
- Ability to manage multiple tasks and prioritize effectively in a remote environment.
- Proficiency with helpdesk software and CRM systems.

Benefits
- Competitive salary and performance‑based incentives.
- Fully remote position offering flexibility and work‑life balance.
- Opportunities for professional development and career advancement.
- Comprehensive health, dental, and vision insurance.
- A supportive and collaborative team culture, no matter the location.

📌 Application Support (Chihuahua)
🏢 DXC Technology
📍 Chihuahua