03 oct
|
HEXAWARE TECHNOLOGIES
|
México
03 oct
HEXAWARE TECHNOLOGIES
México
Hexaware Technologies Limited in Mexico is seeking an IT Helpdesk professional to manage incidents and service requests from receipt to closure.
You will provide first-line support for end-user issues, determine initial resolutions, escalate when necessary, keep users informed via phone, chat, email and the ticketing system, and document actions in the knowledge base.
This role requires clear communication, adherence to SLAs, and the ability to handle VIP tickets with professionalism and urgency.
📌 IT Service Desk Associate (México)
🏢 HEXAWARE TECHNOLOGIES
📍 México