Maersk is seeking a Customer Service Agent to manage the end-to-end logistics lifecycle for an assigned customer portfolio. You will identify issues, maintain proactive communication, and ensure timely resolution while upholding our customer SOP and SLA standards.
You will build strong customer relationships, collaborate with internal and external stakeholders, and seek opportunities to improve service delivery and efficiency. Fluency in English (B2) and strong Excel skills are required.
📌 Logistics Customer Experience Specialist (Ciudad de México)
🏢 APM Terminals Gothenburg
📍 Ciudad de México
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