Customer Success ManagerApply: Hybrid: Mexico, Mexico City: Full time: Posted Today: End Date: October 30, 2026 (30 days left to apply): JREQ203851Job DescriptionAs a Customer Success Manager, Reuters Imagen, you will own the operational relationship for a portfolio of client accounts from kickoff through renewal. You will serve as the primary point of contact for customers, supporting platform adoption, utilization, delivery, project management, and day-to-day client communications.You will work as part of a cross-functional account team to guide clients through implementations, training, user acceptance testing, go-live, ongoing operations, renewals, and expansion opportunities. The role requires strong project-management capabilities, technical aptitude, and the ability to build effective relationships with technical and non-technical stakeholders.You will develop strong knowledge of the Imagen platform, including front-end user experience and administrative configuration, and collaborate with Account Management, DevOps, Delivery Engineering, Technical Pre-sales,



Service Engineering, Product, Engineering, Commercial, and other internal teams to support client outcomes. Key ResponsibilitiesIn this opportunity as a Customer Success Manager, Reuters Imagen, you will:* Own Customer Relationships: Serve as the named owner and primary point of contact for an assigned portfolio of accounts, covering customer success, delivery, project management, and day-to-day client communications.* Drive Platform Adoption and Utilization: Support client adoption through training, enablement, proactive engagement, and guidance on platform capabilities.* Develop Account Success Plans: Create and maintain current success plans that document client goals, adoption status, risks, and next actions.* Monitor Account Health: Track account health and engagement patterns, identifying and addressing potential issues before escalation.* Manage Client Implementations: Own delivery execution from

📌 Customer Success Manager (Ciudad de México)
🏢 Reuters
📍 Ciudad de México