JumpCloud Inc. is seeking a Tier 2 Customer Support Engineer specializing in Windows and Active Directory.
This remote-first role involves handling high-complexity escalations for enterprise customers, bridging deep technical troubleshooting with executive-level communication. You will own and resolve issues using evidence-based methods, collaborate across Product and Engineering, and contribute to knowledge bases while supporting on-call rotations.
📌 Senior Windows/AD Support Engineer (Ciudad de México)
🏢 JumpCloud
📍 Ciudad de México
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