We are a multinational company operating in 25 countries, specializing in the commercialization and delivery of assistance services. We stand out for our commitment to quality, innovation, and customer experience.

We are looking for talent to drive the development of our teams

Join us as a Call Center Trainer

Role Objective

You will be responsible for training, developing, and enhancing the performance of our agents, ensuring their successful onboarding, retention, and service quality.

Key Responsibilities

• Deliver technical training to new hires and existing teams
• Provide on-the-job support and coaching to agents
• Monitor calls and identify areas for improvement
• Provide feedback focused on performance and quality
• Design and implement action plans to improve results
• Periodically assess team knowledge and performance
• Update training content, materials, and processes
• Prepare training and performance reports
• Participate in meetings with clients and internal teams

Requirements

• Bachelor’s degree in Psychology, Education,



or a related field
• At least two years of experience in training; call center experience is preferred
• B2 conversational English proficiency
• Experience in training, coaching, or employee development
• Strong communication and leadership skills
• Results-oriented mindset and commitment to continuous improvement
• Experience preparing reports and tracking performance indicators

Preferred Qualifications

• Experience training Customer Service and/or Customer Experience teams
• Experience in quality monitoring or calibration sessions
• Experience facilitating groups and training activities

What We Offer

• Statutory benefits
• Ongoing training
• Career growth opportunities
• Excellent work environment

Location and Schedule

Location: Corporativo Capital Reforma, Mexico City
Work arrangement: On-site
Schedule: Monday through Friday, from 9:00 a.m. to 6:00 p.m.

📌 Trainer Analyst Callcenter (Ciudad de México)
🏢 IGS I Integral Group Solution
📍 Ciudad de México