WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you

ABOUT THE ROLE
We are looking for a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security across a remote-first organization. This person handles onboarding and offboarding, deploys and monitors security tools like SentinelOne, and builds self-service resources to cut requests. Strong Google Workspace, Jira Service Desk, and English communication skills are essential.

WHAT YOU WILL DO
Device & Asset Management
- Manage the full laptop lifecycle in Rippling, including procurement, configuration, deployment, and retirement.
- Maintain accurate inventory and tracking for all company devices.
- Configure and deploy standardized device images with required software and security controls.
- Coordinate device shipping, repairs, replacements, and troubleshooting for the remote-first team.

User Support & Access Management
- Process access requests through Jira Service Desk and follow appropriate approval workflows.




- Manage user onboarding and offboarding, including account provisioning and deprovisioning.
- Handle password resets, account lockouts, and basic user support issues.
- Maintain accurate user directories and access controls across all systems.
- Provide responsive IT support and guidance to team members across multiple time zones, following defined SLAs.
- Build and maintain an internal IT knowledge base, self-service portal, troubleshooting guides, and FAQs to reduce repetitive requests.
- Identify technology pain points and improve the employee support experience through feedback and IT satisfaction surveys.

General IT Support
- Deploy and manage SentinelOne across all endpoints, including configuration, monitoring, and security alert response.
- Implement and maintain security policies, procedures, and access controls.
- Assist with security audits, assessments, incident response, and business continuity pl

📌 Senior Help Desk Technician Id90031 (Monterrey)
🏢 Agileengine
📍 Monterrey