Job description:

Job Description We are looking for Customer Service Representatives (CSR) to support our operations.
This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.
͏Key Responsibilities
• Process new enrollments, terminations, reinstatements, and eligibility updates.
• Validate member information and ensure accurate maintenance of records within enrollment systems.
• Support premium billing activities, payment reconciliation, and billing adjustments.Investigate and resolve enrollment and billing discrepancies.
• Review enrollment transactions for accuracy and compliance.
• Coordinate with Member Services, Providers, Employer Groups, and other internal departments regarding enrollment and billing issues.
• Generate reports and maintain documentation related to enrollment and billing activities.
• Support audits, compliance reviews, and quality assurance initiatives.Meet productivity, quality, and turnaround time metrics.




• Ensure compliance with HIPAA and healthcare regulatory requirements.

Requirements͏ • 6 months to 3 years of experience in Customer Service.
• English Advanced level.
• High School graduated.
• Professional customer service skills: solution mindset, helping nature, passion for the customer and customer experience.
• Fair written and verbal communication skills.
• Critical thinking and logical thinking.
• Ability to multitask and work under pressure.
• Thinks outside of the box.
• Demonstrated ability to be a fast learner and diligent worker.
• Problem solving abilities.

Type of work, schedule and our offer This is an On-site position.
Schedule
• Monday to Friday from 6 AM to 8 PM (general/rotative shift but 24/7 availability).

What we offer
• Salary: Up to $18,500 monthly.
• Life insurance
• Major medical insurance
• Dental and vision plan
• 30 days Christmas Bonus
• Food Vouchers
• 2 Extra PTO days per year

͏ Reinvent you

📌 Customer Service Representative (Guadalajara)
🏢 Wipro
📍 Guadalajara