We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers — and we're looking for someone who shares that obsession, and can lead others toward it too..

Your mission: own the strategy and outcomes for your pod's highest-value, most complex accounts, turning data-driven decisions and strong client leadership into the standard the rest of the team is built to meet.

What you'll do:

• Independently manage 5-6 Shopify brands doing over 5M/y, including our most complex, highest-value accounts
• Own the retention roadmap across your portfolio: planning calendars, timing, and revenue targets, and interpreting data to define next steps
• Develop advanced retention strategies and review campaigns before they reach the client
• Work with a more junior Retention Manager who handles copy and project management for your clients, freeing you up to focus on strategy and the relationship
• Mentor RM1s and RM2s in your pod: coach them on client-facing skills,



strategic thinking, and data-driven decision-making
• Run client onboarding for new brands, setting the right tone and expectations from day one
• Stay genuinely at the cutting edge of retention marketing and bring that thinking back to the team

What we're looking for (non negotiable):

• 4+ years hands-on experience, including running high-value/high-complexity accounts
• Full funnel understanding, not just email metrics
• Proven ability to develop retention strategy from scratch,
• Strong relationship builder with proven client-facing experience, including coaching or mentoring other marketers
• Agency background or 8fig+ brand experience

What you'll get:

• Competitive salary
• Generous paid time off
• Fully remote - work from wherever you do your best work
• Clear growth path into Team Lead and beyond
• Access to all tools, data, courses and coaches you need for being succe

📌 Senior Email Retention Manager | Klaviyo, Lifecycle | Remote (México)
🏢 OKTOBER
📍 México