Company Description Terrific helps brands regain control of their customer data, brand identity, and direct relationships by bringing engaging, shoppable experiences directly onto their own websites and apps. The company integrates live shopping, vertical video, and AI-driven personalization without relying on third-party social platforms, ensuring brands own their audience and performance data. Terrific’s shoppable media tools turn passive scrolling into active engagement, increasing conversion rates while keeping customers in the brand’s ecosystem. The company partners with e-commerce and media brands to build immersive, on-brand experiences that highlight each brand’s unique story in a space they fully control.
Role Description The Customer Success Manager is a full-time, on-site role based in the Mexico City Metropolitan Area. This role focuses on guiding clients through onboarding, implementation, and ongoing use of Terrific’s shoppable media and personalization tools to ensure strong adoption and measurable results. Day-to-day activities include managing a portfolio of accounts,



conducting regular check-ins, analyzing performance data, and providing recommendations to improve engagement, conversion, and retention. The Customer Success Manager will collaborate closely with product, sales, and technical teams to resolve issues, advocate for client needs, and support new feature rollouts. The role also involves creating customer-facing documentation, training materials, and best practices to help brands maximize value from Terrific’s platform.
Qualifications
• Customer-facing expertise, including Customer Service and Customer Satisfaction skills to support and advocate for client needs.
• Retention-focused capabilities, such as Customer Retention and Relationship Building skills to drive long-term partnerships and account growth.
• Strong Analytical Skills to interpret performance metrics, identify trends, and recommend data-driven optimizations.
• Experience in

📌 Customer Success Manager (Ciudad de México)
🏢 Terrific
📍 Ciudad de México