Your main Responsibilities
• Translate client requirements into product requirements
• Collaborate closely with the Operations Lead and Engineering Leads to align delivery with client needs
• Function as PMO (Project/Program Management Office) for our strategic clients
• Create, onboard, and manage a new team to better support product implementations and migrations, when applicable
• Own account management, ensuring client requests are addressed by Operations, Client Service, and Technology teams
• Establish and own program governance (risk tracking, milestone reporting, and delivery oversight) across strategic client engagements
• Define and report on key implementation and migration metrics (e.g., time-to-launch, data quality, SLA adherence) to leadership and clients
• Act as the escalation point for critical client issues, driving resolution across Operations, Client Service, and Technology
• Partner with Technology and other teams on deal-to-delivery handoffs and identify account growth or upsell opportunities

Your fit to this role
Must-have Qualifications




• 10+ years of experience in payments, banking and/or principal Networks
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or equivalent experience
• Familiarity with card issuing, acquiring, core banking or payment platforms
• Exposure to AI-enabled operations or delivery tools
• Strong skills in written and verbal communication
• 7–10+ years of progressive experience in client implementation, PMO, or program management within fintech, payments, or banking technology
• Proven track record managing platform or product implementations/migrations for enterprise or strategic clients
• Experience with CRM and project management tools (e.g., Salesforce, Jira, Smartsheet)
• Experience building and leading teams, with at least two direct reports

Soft Skills
We’re looking for someone who:
• Is versátil to operate and collaborate in quickly changing organizational environments and ca

📌 Head of Product Implementation (Ciudad de México)
🏢 B365Tech
📍 Ciudad de México