Job Description

Job Location: Queretaro

Working Model: Remote

Global Customer Support Engineer - Associate

Join DeLaval and Help Shape the Future of Dairy Farming

At DeLaval, we have been driving innovation in the dairy industry for more than 140 years. Founded in Sweden, we are one of the world's leading providers of solutions and services that improve dairy farm management and support sustainable food production.

We are looking for a Global Customer Support Engineer Associate to join our international Digital Services organization. This is an exciting opportunity for an early-career engineer who enjoys solving technical challenges, supporting customers, and working with modern cloud-connected products in a truly general environment.

As part of our Global Support Team, you will collaborate daily with Product Management, DevOps, Software Engineering, and regional support organizations across the world. Your work will directly contribute to maintaining the stability of digital services used by customers and service technicians globally.





This position is fully remote and based within the Americas Cluster region.

Main Purpose of the Role

The Global Customer Support Engineer Associate is responsible for monitoring, triaging, investigating, and resolving incidents related to DeLaval digital services and applications.

The role acts as a technical bridge between customers, field service technicians, DevOps teams, Product Owners, and Engineering teams to ensure rapid incident resolution, effective communication, and continuous service improvement.

Key Responsibilities

Incident Management

• Handle incidents through Opsgenie (Atlassian).
• Manage support cases and incidents through Farm Support Tool (Zendesk).
• Perform incident triage and prioritization according to established processes.
• Investigate incidents and coordinate resolution activities.
• Escalate issues appropriately to Product Owners, DevOps teams, and Engineering teams when necessary.
• Participa

📌 Global Customer Support Engineer (Santiago de Querétaro)
🏢 DeLaval
📍 Santiago de Querétaro