It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

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The National Customer Engagement Team Manager is accountable for aligning and executing the assigned vertical strategy across Healthcare, Consumer, or Technology within Contract Logistics Mexico. The role leads the Customer Retention & Contract Managers allocated to the vertical, owns the deployment of the Customer Experience strategic plan including the CEP, and acts as the senior point of accountability for executive engagement, regional escalations, integral requests,



and support to LATAM markets for Strategic Focus Accounts.

How you create impact

• Lead and develop a team of Customer Retention & Contract Managers, providing coaching, performance management, and strategic direction.
• Drive retention strategies, contract renewals, and customer satisfaction initiatives across a portfolio of strategic accounts.
• Build and maintain strong relationships with senior customer stakeholders, including Supply Chain, Logistics, Operations, and Procurement leaders.
• Lead executive business reviews and ensure customer commitments are translated into actionable improvement plans.
• Coordinate closely with Operations, Finance, Business Development, Solutions, and other internal stakeholders to deliver outstanding customer outcomes.
• Identify and drive opportunities for organic growth, upselling, cross-selling, and service expansion.
• Oversee contract governance, commercial performanc

📌 National CL Customer Engagement Team Manager (Cuautitlán Izcalli)
🏢 Kuehne+Nagel
📍 Cuautitlán Izcalli