Quality Assurance Auditor – Call & Documentation Compliance
Farahi Law Firm is an award-winning personal injury firm dedicated to fighting for the injured and delivering exceptional legal representation. We are a fast-growing, client-centric team that values aggressive advocacy, innovation, and community impact. This role ensures client-facing teams maintain the highest standards of communication, compliance, and legal documentation, evaluating live and recorded interactions, as well as file management, for Intake Specialists and Case Managers. Audits ensure exceptional client care, strict adherence to California personal injury procedures, accurate data capture, and optimal case progression from initial contact to resolution.
Evaluate Case Manager phone interactions to ensure consistent client updates, medical treatment tracking, and effective communication with medical providers and insurance adjusters.
Assess language proficiency and tone in both English and Spanish client interactions.
Ensure strict compliance with legal ethics,



confidentiality, and data privacy regulations.
Documentation & File Quality Audits
Confirm that medical treatment records, police reports, property damage photos, and demand preparation materials are filed accurately and without delay.
Identify recurring trends, compliance risks, and training gaps across department workflows.
Experience: Minimum 2–3 years of experience in Quality Assurance auditing within a personal injury law firm, high-volume legal intake environment, or call center setting.
Bilingual Requirement: Fluent in English and Spanish (written and spoken) is strongly preferred.
Knowledge: Familiarity with personal injury claim lifecycles, intake conversion workflows, and basic medical/legal terminology.
Filevine, MerusCase, MyCase, or similar) and VoIP call monitoring software.
Key Performance Indicators (KPIs)

📌 QUALITY ANALYST (Jalisco)
🏢 Legal Management Group
📍 Jalisco