Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Specialist, Cross-Border Payment Operations

Overview:
Support the daily operations of our payment processes, ensuring the documented data is accurate. The candidate should have a foundational understanding of the payments industry and have a proactive approach to operational tasks.

Responsibilities:
• Assist in the daily operational task of collating data on the payout partners and ensuring accuracy and timeliness
• Monitor transaction flows to identify and address issues promptly
• Identify and resolve payment-related issues and discrepancies,



escalating complex cases as needed
• Accurately enter and maintain transaction data in relevant systems
• Assist customer service teams with payment-related inquiries and escalations, providing timely and accurate information
• Perform specific and time-boxed tasks in support of business goals to deliver new existing products
• Draft and contribute to the development of internal and external implementation documents and process flows
• Support initiatives aimed at improving payment processes and operational efficiency

Experiences and Qualifications:
• Strong attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Professional working proficiency in English, with the ability to communicate effectively in verbal and written interactions with integral stakeholders.
• Proficiency in Microsoft Office Suite, including intermediate Excel skills.
• Ability to manage multiple t

📌 Associate Specialist, Cross-Border Payment Operations (Ciudad de México)
🏢 Mastercard
📍 Ciudad de México