Johnson Controls is a general leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe.

We are looking for a Process Owner HR Operations.

The Process Owner HR Operations is responsible for providing Subject Matter Expertise for Service Delivery processes and services in support of Tier 1 and Tier 2 analysts’ day-to-day activity. As owner of the process, this role is accountable for maintaining its integrity and performance by ensuring and certifying that analysts are properly trained for process execution; as well, this role monitors KPIs, metrics and controls as per the Case Management Framework and SOX Matrix requirements. This role is the first point of contact for escalation and resolution of issues usually triaging with applicable parties such as CoEs, HR Integration, HR Technology Enablement,



HR and other HR Ops teams. Provides guidance and advice to internal and external customers when current processes and procedures are not clearly applicable. Process Owners propose and implement Continuous Improvement initiatives typically related to the processes within their scope but often considering, analyzing and discussing impacts and changes with teams outside of their scope, ensuring the End-to-End integrity of the process. Actively participates in M&A; projects, system upgrades, testing and large projects implementation with a variety of customers in different organizations and countries. Identifies automation opportunities and execute Robotic Process Automation initiatives under the CoE Automation guide. Supports other Regional HR Operations team by sharing best business practices, fulfilling training needs and knowledge transfer initiatives.

How will you do it?

The HR Operations Process Owner main

📌 HR Service Delivery Process Owner (Monterrey)
🏢 Johnson Controls
📍 Monterrey