Support Engineer 1 - Warehouse Management Systems (WMS)
Blue Yonder is currently seeking a Sr Support Engineer to join our Warehouse Management Systems (WMS) Tech Team. Our WMS Operate (Tech) Team is responsible for working with our general customer base to support the WMS Solution during onboarding, go-live, and steady state phases of their implementation. For our SaaS customers, we handle all aspects of solution support, including proactive monitoring, application, as well as infrastructure support: The team currently comprises global associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 140+ global customers and over 1000+ sites.
Blue Yonder is seeking a talented candidate with 12+ years of experience in enterprise software support/architecture, deep technical fluency across application code, databases, and cloud infrastructure, and a track record of leading complex customer onboarding engagements. This is a technical role: you will be expected to diagnose issues at the code and infrastructure level, architect solutions for cloud migrations,



and manage the project cadence of onboarding a customer onto our cloud platform
Software: Java DBMS: SQL, Oracle OS/Environments: Windows Server, Linux, Microsoft Azure Cloud/SaaS technical toolsets: AppDynamics, Splunk Ticketing/Colaboration: Service Now, Jira Code Repositories: Github
Technical Ownership Serve as the senior technical escalation point for complex, high-severity customer issues - performing code-level review, database query analysis, distributed tracing, and debug sessions across application and infrastructure layers
Diagnose and resolve issues spanning the full cloud stack: application behavior, Azure infrastructure, networking, and data layer
Act as the technical liaison between Support, Development, and Cloud Operations teams on root-cause investigations and architectural fixes
Own and maintain monitoring/observability configurations (AppDynamics, Splunk) to proactively surface issu

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