Job Description As a Customer Success Manager, Reuters Imagen, you will own the operational relationship for a portfolio of client accounts from kickoff through renewal. You will serve as the primary point of contact for customers, supporting platform adoption, utilization, delivery, project management, and day‑to‑day client communications. You will work as part of a cross‑functional account team to guide clients through implementations, training, user acceptance testing, go‑live, ongoing operations, renewals, and expansion opportunities. The role requires strong project‑management capabilities, technical aptitude, and the ability to build effective relationships with technical and non‑technical stakeholders. You will develop strong knowledge of the Imagen platform, including front‑end user experience and administrative configuration, and collaborate with Account Management, DevOps, Delivery Engineering, Technical Pre‑sales, Service Engineering, Product, Engineering, Commercial, and other internal teams to support client outcomes.
Key Responsibilities
- Own Customer Relationships:



Serve as the named owner and primary point of contact for an assigned portfolio of accounts, covering customer success, delivery, project management, and day‑to‑day client communications.
- Drive Platform Adoption and Utilization: Support client adoption through training, enablement, proactive engagement, and guidance on platform capabilities.
- Develop Account Success Plans: Create and maintain current success plans that document client goals, adoption status, risks, and next actions.
- Monitor Account Health: Track account health and engagement patterns, identifying and addressing potential issues before escalation.
- Manage Client Implementations: Own delivery execution from kickoff through go‑live and ongoing operations for new client implementations, as well as expansion or upsell‑related implementation work for existing accounts.
- Plan and Coordinate Project Delivery: Define scope,

📌 Customer Success Manager (Ciudad de México)
🏢 MEX004 Dofiscal Editores SA de
📍 Ciudad de México