We are seeking a Chief DevOps Engineer to lead the design, automation, deployment, and operation of an enterprise Amazon Connect contact center platform using modern Site Reliability Engineering practices. You will take solutions from concept to production, establish mature DevOps and IaC standards, and drive reliable end-to-end design of the Amazon Connect platform architecture, security, and operational modelBuild complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrationsDefine and enforce Git-driven engineering practices such as branching, code reviews, and versioningDesign and operate CI/CD pipelines that automate build, test, and release workflows for platform componentsDevelop and maintain Infrastructure as Code with AWS CloudFormation to enable repeatable environmentsAutomate deployments and governance to improve reliability, auditability, and release consistencyTroubleshoot complex production issues across Amazon Connect, AWS services, and enterprise integrationsEstablish operational standards for monitoring, incident response,



and continuous improvementRequirementsExtensive Amazon Connect experience (7+ years) in enterprise environmentsStrong AWS architecture experience including serverless and event-driven patternsProven leadership experience owning platform modernization and technical directionHands-on CI/CD experience designing and operating Git-driven pipelinesInfrastructure as Code expertise with AWS CloudFormation and IaC development and maintenanceStrong troubleshooting skills across cloud services, integrations, networking, and applicationsAdvanced scripting skills in Python, PowerShell, or BashUpper-Intermediate English proficiency (B2)Nice to haveOctopus Deploy experience for deployment automationSalesforce Service Cloud integration experienceWe offerInternational projects with top brandsWork with general teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and s

📌 Chief DevOps Engineer (México)
🏢 Epam Systems
📍 México