We are looking for a Lead DevOps Engineer to design, automate, deploy, and operate an enterprise Amazon Connect contact center platform using AWS architecture, CI/CD, and Infrastructure as Code. You will take solutions from concept to production while setting modern engineering standards.ResponsibilitiesLead the end-to-end design and engineering of an enterprise Amazon Connect platformArchitect secure, scalable AWS solutions that support contact center workflows and integrationsBuild and maintain CI/CD pipelines that enable reliable, repeatable releasesImplement Infrastructure as Code with AWS CloudFormation to automate provisioning and changesOwn production readiness practices including deployment governance, versioning, and code reviewsTroubleshoot complex platform issues across cloud services, networking, integrations, and applicationsCoordinate integration patterns between Amazon Connect and AWS services using APIs and eventsAutomate operational tasks using scripting and tooling to improve reliability and speedDefine engineering standards for configuration, security,



and observability across the platformPartner with stakeholders to translate requirements into technical designs and delivery plansRequirements5+ years of experience with Amazon Connect in enterprise environments5+ years of experience with AWS architecture for serverless and event-driven solutionsProven technical leadership experience owning platform modernization and operational excellenceStrong project delivery skills taking concepts through production releasesHands-on CI/CD pipeline experience with Git-driven development and deployment governanceAdvanced Infrastructure as Code skills with AWS CloudFormation and IaC development and maintenanceUpper-Intermediate English (B2) proficiency for clear collaboration and documentationNice to haveOctopus Deploy experience for deployment automationSalesforce Service Cloud integration experience with contact center workflowsWe offerInternational projects with

📌 Lead DevOps Engineer (México)
🏢 Epam Systems
📍 México