We are seeking a Lead GenAI Engineer to architect, develop, and manage agentic AI solutions on Amazon Bedrock AgentCore as part of a contact center transformation initiative. The consultant will lead the implementation of multi-agent workflows, craft LLM-driven conversational experiences, and connect these solutions with Amazon Connect.ResponsibilitiesArchitect and build multi-agent workflows on Amazon Bedrock AgentCore to coordinate complex, automated business operationsDevelop agentic AI systems that leverage tool use, memory handling, and orchestration techniques to support autonomous, context-driven agent actionsCraft prompt engineering approaches and context assembly methods tailored for large-scale production environmentsConnect agentic AI functionality with Amazon Connect contact center workflows to strengthen customer interaction automationBuild LLM-driven applications powered by Amazon Bedrock foundation models to deliver robust, scalable generative AI featuresConstruct RAG (Retrieval-Augmented Generation)



pipelines and knowledge base connections to keep model outputs accurate and currentCreate and launch conversational AI experiences for customer-facing platforms, ensuring smooth and intuitive interactionsEstablish guardrails, safety mechanisms, and compliance protocols to support responsible and secure AI usageRoll out solutions through AWS serverless offerings, such as Lambda, Step Functions, and API Gateway, to construct efficient and scalable architecturesDevelop evaluation frameworks to consistently monitor model and prompt performance and confirm readiness for deploymentSet up observability tools and fine-tune solutions for optimal cost and latency in live environmentsPartner with customer stakeholders to collect requirements, incorporate feedback, and refine solutions across the project timelineRequirementsAt least 5 years of relevant experience in AI/ML engineering positionsA minimum of one year of experience leading and overseeing teamsPractical e

📌 Lead GenAI Engineer (México)
🏢 Epam Systems
📍 México