Job DescriptionWe are seeking a Customer Experience Representativeto support clients with vacation planning, reservations, and general travel-related inquiries. This role is ideal for someone who enjoys helping people, is detail-oriented, and wants a versátil opportunity within the travel industry.
You do not need prior travel experience — training and support are provided.
Key Responsibilities
- Assist clients with travel questions via email, phone, and online systems
- Help process travel reservations and service requests
- Provide accurate information on destinations, accommodations, and travel policies
- Maintain clear and professional communication with clients
- Follow established procedures to ensure a smooth customer experience
- Document client interactions accurately in internal systems

Qualifications




- Strong customer service and communication skills
- Comfortable using a computer, email, and basic online tools
- Organized, reliable, and able to follow instructions
- Ability to work independently and meet deadlines
- Prior customer service experience is helpful but not required

Work Schedule & Location
- Flexible scheduling options
- Remote opportunities available
- Part-time and full-time availability depending on workload

What We Offer
- Training and ongoing support
- Opportunity to work within the travel industry
- Flexible work environment
- Performance-based growth opportunities
- Supportive team culture focused on service and professionalism

📌 Customer Experience Representative-Mexico (Ciudad de México)
🏢 xperiencexscapetravels
📍 Ciudad de México