Company Description
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, integral workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description
We are presently looking for a Senior Customer Care Specialist to provide day-to-day support to new and existing customers. In this position, the lead will monitor and mentor a team of customer care specialists and assist with workload and escalation activities.



Activities require working with internal cross-functional technical groups and external customers business and engineering teams to drive successful delivery of customer implementations and proactively ensure the on-going success of customer accounts.

In This Role You Will
- Assist the management team with time and attendance accounting, to ensure accurate associate time accounting.
- Oversee management of Customer Service queues.
- Provide input on team member training needs and performance when requested.
- Develop individual and team skills to support department goals.
- Oversee meeting management to collaborate and advance projects with internal teams. Ensure that agenda, minutes, and action items are properly documented and distributed for these meetings.
- Assist the team with workload and issue management, to ensure timely and accurate responses to our customers.
- Serve as the primary contact and provide first-level support for a limited number of clients.
- Participate in and/or act as lead on special projects or initiatives

📌 Customer Care Technical support Specialist (Estado de México)
🏢 Nielsen
📍 Estado de México