Senior IT Employee Experience & Business Systems Analyst
Location: Remote LTAM
Duration: 12 month contract
Compensation: Competitive, based on experience
Work Requirements: Citizen of the country of employment or authorized to work in that country.

About the role

We are looking for a professional who can improve the experience of employees joining the company through acquisitions. As our client integrates approximately 10–15 acquired businesses each year, employees must navigate changes to their applications, accounts, devices, networks, support channels, and ways of working.

You will work directly with internal users to understand where the IT integration experience creates confusion or frustration. You will turn their feedback, support trends, and understanding of the technical work into practical improvements. This is a hands-on, cross-functional role that combines employee experience, IT service improvement, and business systems analysis.

The role will initially focus primarily on employee experience. As integration processes mature,



the balance between experience improvement and systems analysis is expected to become more even.

What you’ll do
- Map the employee journey through IT integration, from initial communications and access setup through adoption and ongoing support. Identify moments where users need clearer guidance or a better process.
- Speak with employees at acquired companies, gather feedback, and establish user satisfaction measures and other indicators that help the team assess and improve the experience.
- Handle user concerns and escalations. Explain changes, technical constraints, and next steps clearly to employees who may be unfamiliar with the systems.
- Propose, assess, and implement improvements across support channels, communications, knowledge resources, and IT processes. Challenge proposed solutions constructively when evidence suggests a better approach.
- Partner with field services, IT teams, marketing, and other departments to

📌 Senior IT Employee Experience (México)
🏢 INSPYR Solutions
📍 México