Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com .

Job Summary

The Product Support Senior Representative will be responsible for providing technical and commercial support to customers, distributors, agencies, and sales teams across Mexico and Latin America. This position will serve as a key link between market needs and internal teams, collaborating closely with Sales, Marketing, Product Management, Engineering, Laboratory, and Supply Chain.

The position will support the product lifecycle, including product launches, technical documentation, training,



troubleshooting, and regulatory requirements. The role will also be responsible for adapting and translating technical information for the Mexican and Latin American markets, supporting project development and commercial strategies.

Key Tasks & Responsibilities (Essential Functions)
- Provide technical support to customers, distributors, agencies, and sales teams across Mexico and Latin America.
- Support product launches, training programs, technical documentation, and commercialization activities.
- Prepare and provide product specifications, test reports, photometric information, and electrical and mechanical documentation.
- Deliver technical training, webinars, customer presentations, and trade show support.
- Troubleshoot technical and quality issues in collaboration with Sales, Engineering, Customer Service, and other internal teams.
- Maintain, translate, and update technical product

📌 Product Support Senior Representative (Monterrey)
🏢 Acuity
📍 Monterrey